Terms & Conditions – Rhino Guard

1. Company Details

This website is operated by RG DEFENCE (PTY) LTD (Registration No. 2024/640529/07), trading as Rhino Guard, located at:

43 Sonneblom Road, Sunward Park, Boksburg, 1459, South Africa

By purchasing from Rhino Guard, whether through this website, by email, by WhatsApp, or in person by arrangement, you agree to the Terms and Conditions set out below.

2. General

These Terms and Conditions apply to all products sold by Rhino Guard, including but not limited to:

firearm safety devices;
SABS-approved firearm safes;
SABS-approved office safes;
genuine leather rifle bags;
firearm accessories;
related products.

By placing an order with Rhino Guard, you confirm that you:

are at least 18 years old;
are legally entitled to purchase, receive, possess, transport, install, store, and use the product in your jurisdiction;
will use the product lawfully and responsibly;
have read and understood these Terms and Conditions.

It is the customer’s responsibility to ensure that any product purchased from Rhino Guard is lawful and suitable for the customer’s intended use, premises, firearm licence conditions, insurance requirements, import/export requirements, and local laws.

Rhino Guard may refuse, cancel, hold, or refund any order where we reasonably believe that the order, product, delivery, installation, export, import, possession, storage, or use may be unlawful, restricted, unsafe, non-compliant, or operationally unsuitable.

3. Products

3.1 Firearm Safety Devices

Rhino Guard sells selected firearm safety devices and accessories, including the following:

Iron Lock

Iron Lock is a wall-mounted biometric handgun lock intended for mounting to solid structures, such as walls or cabinets firmly affixed to a building. It is not intended for vehicle use.

Iron Lock is a firearm lock/accessory and is not a firearm safe.

After inserting your firearm into the Iron Lock, you must ensure that the firearm is fully latched and locked by gently pulling or wobbling the firearm to confirm secure engagement. If there is any movement, remove and reinsert the firearm until it is properly secured.

The customer is solely responsible for confirming secure engagement every time before leaving a firearm in the device.

Rapid Lock

Rapid Lock is a smaller mechanical handgun lock designed as a vehicle door-pocket mount using an integrated clamp system. The clamp is secured by tightening the nut. No drilling or separate fasteners are required.

Rapid Lock is a firearm lock/accessory and is not a storage safe.

Correct engagement requires the firearm to be fully inserted and positively latched. The customer is solely responsible for:

confirming that the firearm is fully and securely inserted;
checking that the firearm is positively latched before any movement of the vehicle;
verifying compatibility with the firearm and vehicle door pocket;
ensuring that the product does not interfere with windows, doors, airbags, wiring, seatbelts, trim, or vehicle operation;
checking clamp tightness and product condition regularly;
performing pre-use checks before driving.

In the event of a vehicle accident, collision, rollover, harsh braking, off-road impact, excessive vibration, or similar event, a firearm may dislodge or come out of the Rapid Lock, similar to other vehicle-mounted holsters or holders. The customer accepts this risk and remains responsible for lawful control of the firearm at all times.

Rapid Lock Vehicle Configuration and Variant Selection

Rapid Lock may be sold in different versions, including but not limited to:

right-hand drive versions;
left-hand drive versions;
firearm-specific versions;
handedness-specific versions;
intended door-position versions.

The customer is solely responsible for selecting the correct Rapid Lock version for their firearm, vehicle configuration, intended door position, and intended draw orientation.

For example, a right-hand drive version may be suitable for vehicles commonly used in South Africa, while a left-hand drive version may be suitable for vehicles commonly used in the United States. If the customer wishes to use the product on the opposite or passenger-side door, a different version may be required.

If the customer selects the wrong Rapid Lock version, wrong vehicle configuration, wrong handedness, wrong side, wrong door application, or wrong firearm model, this is not a manufacturing defect, incorrect item supplied, misdescription, or fault by Rhino Guard. It does not entitle the customer to a refund or exchange, except where required by law.

Compatibility and Fitment

Compatibility varies depending on:

firearm make and model;
firearm dimensions;
accessories fitted to the firearm;
vehicle door-pocket dimensions;
mounting surface;
installation location;
fasteners and anchors used;
the customer’s intended use.

It is the customer’s responsibility to confirm fitment, compatibility, and clearance before use in a safe, unloaded condition.

Do not use a product if it allows the firearm to shift, rub against wiring, interfere with airbags, obstruct doors or windows, or interfere with any safety or operating mechanism.

Accessories Forward of the Trigger Guard

Neither Iron Lock nor Rapid Lock is compatible with weapon-mounted lights, lasers, or any accessory fitted in front of the trigger guard, including rail-mounted devices.

Do not attempt to use Iron Lock or Rapid Lock with such accessories installed.

If a customer purchases a product believing it will work with accessories fitted in front of the trigger guard, this is at the customer’s own risk and does not constitute a defect, incorrect item supplied, or misrepresentation by Rhino Guard.

3.2 SABS-Approved Firearm Safes and Office Safes

Rhino Guard supplies SABS-approved safes, including but not limited to the following safe categories:

Rifle Safe – 16
Rifle Safe – 10
Rifle Safe – 6 Two Door
Rifle Safe – 6 Single Door
Rifle Safe – 3
Office Safe
Handgun Safe – 3
Handgun Safe – 2
Handgun Safe – 1

These descriptions are used as general product descriptions to indicate the type, size, capacity, or intended category of safe. They are not necessarily Rhino Guard’s own proprietary product names.

All safes supplied by Rhino Guard under these categories are SABS-approved, unless Rhino Guard expressly states otherwise in writing on a quotation, invoice, product confirmation, or other written communication.

The exact safe supplied will be the safe described in the quotation, invoice, order confirmation, WhatsApp message, email, or written agreement issued by Rhino Guard.

Safe Capacity and Suitability

Any safe capacity reference, such as “16”, “10”, “6”, “3”, “2”, or “1”, is a general guide only. Actual usable capacity may vary depending on:

firearm size and dimensions;
barrel length;
stock shape;
scopes;
optics;
sights;
magazines;
accessories;
shelving;
internal safe layout;
storage position;
the customer’s own storage requirements.

The customer is solely responsible for confirming that the selected safe is suitable for:

the type and number of firearms or items to be stored;
available installation space;
access into the premises;
legal requirements;
firearm licence conditions;
insurance requirements;
storage requirements;
security requirements;
the customer’s intended use.

Rhino Guard may provide general guidance, but the final decision remains the customer’s responsibility.

Safe Pricing

Prices for safes are not displayed on the website.

Customers must contact Rhino Guard by email or WhatsApp to request:

safe pricing;
stock availability;
delivery pricing;
installation pricing, where applicable;
product recommendations or confirmation.

Any safe price provided verbally, by WhatsApp, by email, or otherwise is only binding once confirmed in writing by Rhino Guard.

A quotation is only valid for the period stated on the quotation. If no validity period is stated, Rhino Guard may update, withdraw, or revise the quotation at any time before payment is received and cleared.

3.3 Genuine Leather Rifle Bags

Rhino Guard also supplies genuine leather rifle bags.

These rifle bags are intended for lawful transport and storage convenience. They are made from genuine leather, and natural leather characteristics are expected.

Normal leather characteristics include:

grain variation;
slight tone variation;
natural markings;
gradual softening;
surface changes;
patina development over time.

These characteristics are not defects.

It is the customer’s responsibility to confirm that the firearm will fit inside the rifle bag, taking into account the firearm’s full length, width, sights, scopes, optics, and any accessories.

4. SABS / SANS Approval and Product Classification

Rhino Guard supplies SABS-approved safes, including firearm safes and office safes, unless expressly stated otherwise in writing.

The customer remains responsible for ensuring that the safe purchased is appropriate for the customer’s own legal obligations, firearm licence conditions, storage requirements, insurance requirements, and intended use.

Iron Lock and Rapid Lock are different products. They are firearm locks/accessories and are not firearm safes. They do not qualify as SABS/SANS-approved firearm safes and must not be relied upon as substitutes for a compliant firearm safe where such a safe is legally required.

The fact that Rhino Guard sells SABS-approved safes does not mean that Iron Lock, Rapid Lock, genuine leather rifle bags, vehicle mounts, accessories, or any other non-safe products are SABS-approved firearm safes.

5. Legal Compliance

All Rhino Guard products are sold solely for lawful use by lawful owners and users.

It is the customer’s responsibility to comply with all applicable laws, by-laws, rules, regulations, licensing conditions, firearm storage requirements, import requirements, export requirements, customs requirements, and insurance requirements.

This includes, where applicable, laws relating to:

firearm possession;
firearm storage;
firearm transport;
firearm display;
firearm carrying;
safe installation;
safe use;
import and export;
customs declarations;
ownership;
possession;
licensing;
use of the product in the relevant jurisdiction.

Rhino Guard does not represent or warrant that any product is lawful to import, receive, possess, carry, store, mount, install, or use in every country, province, state, county, city, municipality, or jurisdiction.

International customers are solely responsible for ensuring that the product may lawfully be imported, received, possessed, stored, and used in the destination country.

The customer must ensure that any permit, declaration, licence, approval, clearance, or other compliance requirement has been satisfied before ordering.

Rhino Guard may refuse, cancel, hold, or refund any order where we reasonably believe that shipment, export, import, delivery, possession, storage, installation, or use may be unlawful, restricted, unsafe, non-compliant, or otherwise not feasible.

6. Orders and Payment

Orders may be placed:

through this website;
by email;
by WhatsApp;
in person by arrangement.

For website orders, payment may be made through the payment methods offered at checkout, including Yoco and/or PayFast, where available. The customer may choose between the available website payment options shown at checkout.

For email or WhatsApp orders, Rhino Guard may issue an invoice, quotation, or payment instructions. Such orders are only confirmed once payment has been received and cleared, unless otherwise agreed in writing.

Rhino Guard may accept payment by:

Yoco;
PayFast;
EFT / direct bank transfer;
cash by prior arrangement;
another payment method agreed to by Rhino Guard.

No order will be processed, shipped, delivered, released, installed, or made available for collection until full payment has been received and cleared, except where Rhino Guard expressly agrees otherwise in writing.

Unless expressly stated otherwise, product prices, safe prices, delivery charges, and installation charges do not include:

destination-country import duties;
customs duties;
VAT;
GST;
sales tax;
use tax;
brokerage fees;
clearance fees;
inspection fees;
customs inspection fees;
customs storage fees;
warehouse fees;
port fees;
courier administrative fees;
return-to-origin charges;
re-delivery fees;
international banking charges;
currency conversion charges;
any other governmental, customs, courier, import, export, clearance, delivery, or third-party charges.

All such additional charges are for the customer’s account.

For international orders, the customer accepts full responsibility for any additional charges raised by the destination country, customs authority, courier, clearing agent, bank, payment provider, or any other third party. Rhino Guard is not responsible for paying these charges unless Rhino Guard expressly agrees otherwise in writing.

Rhino Guard reserves the right to refuse, cancel, delay, or hold any order where any of the following require review:

pricing;
payment verification;
stock availability;
product selection;
customer information;
delivery address;
legal compliance;
installation feasibility;
courier feasibility;
customs feasibility;
fraud risk;
chargeback risk;
operational feasibility.

7. Delivery, Collection and Installation

7.1 South African Delivery

Deliveries within South Africa may be done:

directly by Rhino Guard;
through Aramex;
through The Courier Guy;
through another suitable delivery provider selected by Rhino Guard.

For South African deliveries, Rhino Guard selects the delivery method or courier at its discretion. The customer does not choose the courier unless Rhino Guard agrees otherwise in writing.

Delivery fees may vary depending on the product, size, weight, location, delivery method, installation requirements, and operational feasibility.

Safes, heavy items, oversized items, installed items, and special-delivery items may carry separate delivery charges.

Free or flat-rate shipping offers, where available, may not apply to safes, heavy products, oversized products, installed products, special-order products, or direct-delivery products unless Rhino Guard confirms this in writing.

7.2 International Delivery

International deliveries may be available by prior arrangement.

International safe deliveries may be done through Aramex, subject to:

courier acceptance;
destination-country laws;
customs requirements;
product size;
product weight;
delivery address;
service availability;
export/import restrictions;
payment of all applicable shipping, duties, taxes, clearance charges, and additional fees by the customer.

Deliveries to the United States and other international destinations are handled from South Africa, unless Rhino Guard expressly agrees otherwise in writing.

No free shipping applies to international orders unless Rhino Guard expressly agrees otherwise in writing.

All international shipping charges, customs charges, import duties, taxes, clearance fees, brokerage fees, storage fees, inspection fees, courier administration fees, and similar charges are for the customer’s account.

Rhino Guard does not guarantee that all products, safes, or accessories can be shipped internationally.

7.3 Delivery Times

Delivery times are estimates only and are not guaranteed.

Rhino Guard is not responsible for delays caused by:

payment verification;
stock verification;
courier delays;
public holidays;
remote-area routing;
customs processing;
customs inspections;
security screening;
weather events;
strikes;
regulatory actions;
incorrect customer information;
incomplete delivery details;
import restrictions;
courier refusal;
force majeure events;
any other event beyond Rhino Guard’s reasonable control.

Once a product has been handed to a courier, Rhino Guard is not responsible for courier delays, customs delays, or delivery delays outside Rhino Guard’s control.

7.4 Collection

Some orders may, by prior arrangement, be collected in person.

Where a customer collects an order in person, risk of loss or damage passes to the customer upon handover or collection.

If a customer chooses to collect a safe, Rhino Guard will not provide installation unless expressly agreed otherwise in writing.

7.5 Safe Installation

Safe installation is only provided by Rhino Guard.

Rhino Guard will only install a safe if Rhino Guard also delivers that safe.

If a safe is:

collected by the customer;
delivered by Aramex;
delivered by The Courier Guy;
delivered by another third-party courier;
moved by the customer after delivery,

then Rhino Guard will not provide installation unless expressly agreed otherwise in writing.

Installation is quoted separately unless Rhino Guard expressly states in writing that installation is included.

Installation is subject to:

product type;
delivery location;
access to the premises;
safe size and weight;
installation surface;
wall or floor suitability;
site conditions;
structural suitability;
safety;
available equipment;
availability of installers;
Rhino Guard’s assessment of whether the installation can reasonably and safely be completed.

The customer is responsible for ensuring that:

the installation area is accessible;
the chosen location is suitable;
the access route is clear;
there is enough space to move and install the safe;
all required permissions have been obtained;
the premises can safely accommodate the safe;
Rhino Guard is informed of any risks before delivery;
someone authorised is available at the premises to approve placement and installation.

The customer must disclose any hidden or relevant site conditions, including but not limited to:

hidden pipes;
electrical wiring;
underfloor heating;
waterproofing;
fragile tiles;
weak walls;
weak floors;
cupboards;
skirting;
structural concerns;
estate rules;
body corporate rules;
landlord restrictions;
workplace restrictions;
any other factor that may affect delivery or installation.

Rhino Guard is not responsible for damage caused by hidden pipes, hidden wiring, weak walls, weak floors, poor structural conditions, fragile surfaces, undisclosed risks, or customer-selected placement.

Rhino Guard may refuse, postpone, or cancel installation if the site is unsafe, unsuitable, inaccessible, structurally questionable, or likely to cause damage.

If installation is refused, postponed, or cancelled due to site conditions, access issues, undisclosed risks, or customer-related issues, Rhino Guard may charge for delivery, call-out, labour, return transport, or other costs already incurred.

7.6 Risk of Loss or Damage

Risk of loss or damage passes to the customer:

when the courier confirms delivery at the address provided by the customer;
when the product is handed over to the customer or the customer’s representative;
when the product is collected by the customer;
where Rhino Guard installs a safe, once installation is completed and the safe is handed over to the customer or the customer’s representative.

Once delivery or handover has occurred, Rhino Guard is not responsible for theft, loss, damage, tampering, misuse, or unauthorised access thereafter, except where required by law.

8. International Deliveries, Customs and Import Charges

For international orders, including orders to the United States:

the customer and/or recipient is responsible for ensuring that the goods may lawfully be imported, received, possessed, stored, and used in the destination jurisdiction;
the customer and/or recipient is the importer of record, unless Rhino Guard expressly agrees otherwise in writing;
the customer is responsible for all import duties, customs duties, taxes, VAT, GST, sales tax, use tax, brokerage fees, clearance charges, inspection charges, storage fees, courier administrative fees, customs processing fees, re-delivery fees, return-to-origin fees, and any similar charges;
such charges may be requested by the courier, clearing agent, customs authority, tax authority, or another third party before delivery;
Rhino Guard does not control these charges and cannot guarantee what the final customs, duty, tax, clearance, or import cost will be;
the customer must pay these charges directly where required in order for the shipment to be released or delivered;
the customer must provide a complete and accurate physical delivery address, email address, and contact number;
Rhino Guard may refuse to ship to PO Boxes, APO/FPO addresses, or any address not accepted by the courier or destination-country rules.

International delivery charges paid to Rhino Guard are for the delivery service quoted by Rhino Guard and do not include destination-country customs charges, duties, taxes, clearance charges, courier administration charges, storage charges, inspection charges, or any other third-party charges unless expressly stated in writing.

If a shipment is delayed, held, rejected, returned, abandoned, destroyed, or seized because of customs requirements, import restrictions, prohibited or restricted goods rules, destination-country law, incomplete or inaccurate customer information, missing documents, failed delivery attempts, the customer’s failure to respond to the courier or customs authority, or non-payment of duties, taxes, customs charges, courier fees, or other additional charges, Rhino Guard will not be liable for any resulting loss, delay, cost, or damage.

Where a shipment is returned to Rhino Guard, abandoned, destroyed, or otherwise not delivered for any of the reasons above, Rhino Guard may deduct or recover any outbound shipping cost, return shipping cost, customs charges, storage charges, administrative charges, disposal charges, payment processing fees, courier charges, and any other costs incurred by Rhino Guard or charged by the courier, clearing agent, customs authority, or other third party, subject to applicable law.

Customs duties, import taxes, clearance fees, courier fees, storage charges, and similar charges are not refundable by Rhino Guard.

9. Returns and Refunds Policy

9.1 General Returns Policy

No refunds are given for change-of-mind purchases, unless required by law.

All return requests must be made within 7 calendar days of delivery or collection, unless otherwise stated in these Terms or required by law.

Returned items must be:

unused;
in original condition;
in original packaging where applicable;
accompanied by proof of purchase;
returned in accordance with Rhino Guard’s return instructions.

Rhino Guard may require photographs, videos, inspection, supporting information, or return via a nominated courier before approving a repair, replacement, exchange, or refund.

A return merchandise authorisation number or written return approval may be required before any item is returned. Items returned without approval may be refused.

This policy does not limit any rights the customer may have under applicable consumer protection laws.

9.2 Iron Lock Returns

Wrong Model Ordered

If the customer orders the wrong Iron Lock model, the customer may request an exchange within 7 days, provided that the product is unused, sealed where applicable, in its original packaging, and suitable for resale.

Return shipping is at the customer’s expense.

Faulty Iron Lock

If an Iron Lock is faulty, Rhino Guard will assess the product.

Where a manufacturing defect is confirmed, Rhino Guard may repair or replace the product in accordance with the warranty and applicable law.

Refunds are not provided unless repair or replacement is not possible or is otherwise required by law.

9.3 Rapid Lock Returns

Rapid Lock purchases are final and cannot be exchanged for a different:

model;
firearm fitment;
vehicle configuration;
version;
handedness;
side;
door application;
variant,

except where required by law.

Damaged or Defective on Arrival

If a Rapid Lock arrives damaged or defective on arrival, the customer must notify Rhino Guard within 7 calendar days of delivery or collection and provide photographs and supporting information.

Where damage or defect is confirmed, Rhino Guard may offer a replacement, repair, or refund as required by law.

Rapid Lock Exclusions

The following do not qualify as defects, incorrect items supplied, or seller error:

wrong model selected by the customer;
wrong vehicle configuration selected by the customer;
wrong handedness selected by the customer;
wrong side or door application selected by the customer;
incompatible firearm fitment;
incompatible vehicle door-pocket fitment;
use with accessories in front of the trigger guard;
failure to fully insert or latch the firearm;
failure to check secure engagement;
failure to check clamp tightness;
dissatisfaction caused by customer-selected variant error.

9.4 Firearm Safe and Office Safe Returns

No refunds are given for change-of-mind purchases of safes, unless required by law.

The customer is responsible for confirming before purchase that the selected safe is suitable for:

the customer’s firearm or contents;
required capacity;
legal requirements;
licensing requirements;
insurance requirements;
access route;
premises;
installation location;
delivery address;
intended use.

Ordering a safe that is too large, too small, unsuitable for the customer’s firearm, unsuitable for the customer’s premises, unsuitable for the installation area, unsuitable for the access route, or unsuitable for the customer’s legal or insurance requirements does not constitute a defect, incorrect item supplied, or fault by Rhino Guard.

Damaged or Defective Safes

If a safe arrives damaged or defective, the customer must notify Rhino Guard as soon as reasonably possible, preferably within 24 hours of delivery or collection.

The customer must provide clear photographs of:

the safe;
the packaging;
the delivery condition;
the damage;
the delivery label or waybill where applicable;
any other information reasonably requested by Rhino Guard.

Rhino Guard may inspect the safe before approving any repair, replacement, return, or refund.

Installed Safes

Once a safe has been installed, it may not be returned unless it has a confirmed manufacturing defect or unless required by law.

Installation marks, drilled holes, anchor points, wall marks, floor marks, tile marks, cupboard marks, or site-related effects are not grounds for return where the safe was installed in the position selected or approved by the customer.

Special-Order Safes

Safes specially sourced, ordered, reserved, customised, delivered, or installed for a customer may not be cancelled, returned, exchanged, or refunded except where required by law or where the product is confirmed to have a manufacturing defect.

Safe Return Exclusions

Returns or refunds will not be accepted where a safe has been:

used incorrectly;
damaged by the customer;
damaged during customer collection or transport;
moved after installation;
installed by a third party;
altered;
drilled;
modified;
forced open;
tampered with;
overloaded;
exposed to water or moisture;
damaged by rust, fire, flood, or environmental conditions;
damaged due to attempted theft or forced entry;
damaged due to unsuitable site conditions;
damaged due to hidden pipes, wiring, weak walls, weak floors, or structural issues.

9.5 Genuine Leather Rifle Bag Returns

No refunds are provided for change-of-mind purchases of genuine leather rifle bags, unless required by law.

If a rifle bag arrives damaged or defective on arrival, the customer must notify Rhino Guard within 7 calendar days of delivery or collection and provide photographs and supporting information.

Natural leather characteristics are not defects. This includes grain variation, tone variation, natural markings, softening, creasing, and patina development.

The customer is responsible for confirming firearm fitment before purchase and use.

9.6 International Returns

For international orders:

original outbound shipping charges are non-refundable unless required by law;
customs duties, import taxes, brokerage fees, clearance fees, storage fees, inspection fees, and similar charges are non-refundable by Rhino Guard;
return shipping costs are for the customer’s account unless otherwise required by law or agreed by Rhino Guard in writing;
the customer is responsible for complying with all export, import, courier, customs, and documentation requirements relating to the return.

If a parcel is returned because duties or fees were not paid, delivery was refused, the address was incorrect or incomplete, the recipient could not be contacted, or the recipient failed to cooperate with the courier or customs authority, any refund may be reduced by the original shipping cost, return shipping cost, customs charges, storage charges, administrative charges, payment processing fees, and any other direct costs incurred by Rhino Guard, subject to applicable law.

9.7 Refund Method

Approved refunds, where applicable, are processed to the original payment method where reasonably possible.

Where the original payment route is unavailable or unsuitable, Rhino Guard may process the refund by another lawful method.

Shipping, delivery, customs, installation, payment processing, and administrative charges are non-refundable unless required by law or agreed by Rhino Guard in writing.

10. Warranty

10.1 Iron Lock Warranty

Iron Lock comes with a 1-year limited warranty covering manufacturing defects and component failures.

To claim under warranty, the customer must provide proof of purchase. Rhino Guard may also request the original packaging or additional supporting information.

Warranty claims are for repair or replacement only, unless otherwise required by law.

The warranty does not cover:

misuse;
mishandling;
improper installation;
accidental damage;
deliberate damage;
cosmetic damage;
scratches;
dents;
wear and tear;
damage to or wear of inserts or non-durable parts;
use with incompatible firearms;
use with accessories fitted in front of the trigger guard;
failure to verify secure engagement;
failure to maintain or inspect the product;
modification or alteration.

10.2 Rapid Lock Warranty

Rapid Lock is sold without a formal warranty, although statutory remedies under applicable consumer law may still apply where relevant.

Issues arising from the following are not manufacturing defects:

incorrect insertion of the firearm;
failure to verify secure engagement;
incompatible vehicle fitment;
incompatible firearm fitment;
wrong model selection;
wrong vehicle configuration;
wrong handedness;
wrong door or side selection;
lack of pre-use checks;
failure to inspect clamp tightness;
use with accessories fitted in front of the trigger guard;
misuse;
modification;
improper use.

10.3 Firearm Safe and Office Safe Warranty

Firearm safes and office safes may carry a supplier or manufacturer warranty, where applicable.

The applicable warranty period and warranty terms may vary depending on the safe supplied.

Warranty claims may require:

proof of purchase;
photographs;
inspection;
return of parts;
inspection at the installation address;
supplier assessment;
any other information reasonably required by Rhino Guard.

Warranty remedies are limited to repair, replacement, or another remedy required by law.

The warranty does not cover:

incorrect product selection;
incorrect size selected by the customer;
incorrect capacity selected by the customer;
misuse;
lack of maintenance;
cosmetic scratches, marks, dents, or paint damage;
rust, moisture damage, flooding, fire, or environmental damage;
attempted break-in;
forced entry;
tampering;
loss of keys;
forgotten combinations;
battery failure where batteries are customer-replaceable;
third-party installation;
customer movement of the safe after delivery or installation;
damage caused by unsuitable walls, floors, cupboards, anchors, or premises conditions;
damage caused by hidden pipes, wiring, waterproofing, or structural issues;
any legal, licensing, insurance, or compliance issue arising from the customer selecting a safe unsuitable for their specific needs.

For international safe orders, warranty service may require the customer to follow additional shipping, export, import, customs, and proof-of-purchase steps.

Unless the safe is confirmed by Rhino Guard to be defective on arrival or unless otherwise required by law, the customer is responsible for the cost and compliance of returning a safe from outside South Africa.

10.4 Genuine Leather Rifle Bag Warranty

Genuine leather rifle bags are sold without a formal manufacturer warranty unless otherwise stated in writing.

Statutory remedies under applicable consumer law may still apply where relevant.

Normal wear and tear, natural leather variation, leather aging, softening, creasing, and patina are not defects.

11. Maintenance and Customer Responsibility

The customer is responsible for the safe, lawful, and proper use of all products.

For Rapid Lock, the customer must regularly check:

clamp tightness;
nut tightness;
product position;
product condition;
firearm engagement;
vehicle clearance;
whether the product still remains suitable for use.

For Iron Lock, the customer must regularly check:

wall or mounting stability;
fasteners;
anchors;
firearm engagement;
biometric function;
battery or power condition where applicable;
overall product condition.

For safes, the customer must:

keep keys, codes, and combinations secure;
avoid exposing the safe to moisture or corrosive environments;
use the safe according to its intended purpose;
not overload the safe;
not modify the safe without written approval;
not move an installed safe without proper assistance;
maintain locks, hinges, and batteries where applicable;
ensure continued legal and insurance compliance.

Failure to use, inspect, or maintain a product properly may void warranty protection and may exclude Rhino Guard from liability for resulting loss or damage.

12. Limitation of Liability

To the maximum extent permitted by law, RG DEFENCE (PTY) LTD t/a Rhino Guard will not be liable for:

injury, loss, or damage arising from misuse, unlawful possession, unlawful storage, unlawful transport, negligent handling, or unlawful use of any product;
incorrect product selection by the customer;
incompatibility between a product and the customer’s firearm, vehicle, premises, installation area, or intended use;
failure by the customer to comply with firearm laws, storage laws, licensing conditions, import laws, export laws, insurance requirements, or local regulations;
indirect, incidental, special, punitive, or consequential losses;
courier delays, loss, damage, or failed delivery after handover to a courier;
customs delays, inspections, seizure, confiscation, destruction, return, or non-delivery;
import duties, taxes, brokerage fees, storage fees, clearance fees, or similar charges;
damage caused by hidden pipes, wiring, weak walls, weak floors, waterproofing, fragile finishes, undisclosed site conditions, or customer-selected installation positions;
theft, attempted theft, forced entry, unauthorised access, loss of keys, disclosure of combinations, or misuse after delivery or installation.

Rhino Guard’s liability is limited to repair, replacement, refund, or another remedy required by law.

12.1 Rapid Lock Specific Limitation

The customer is solely responsible for:

selecting the correct Rapid Lock version;
confirming firearm compatibility;
confirming vehicle compatibility;
installing or positioning the product correctly;
ensuring the firearm is fully inserted and positively latched;
checking secure engagement before driving;
checking clamp tightness regularly;
using the product lawfully.

Rhino Guard is not liable for:

damage to vehicle interiors, trim, wiring, airbags, panels, or mechanisms caused by installation, removal, adjustment, or use;
injury, loss, damage, or complications resulting from a firearm dislodging, dropping, or coming loose;
incompatibility with the customer’s vehicle or firearm;
wrong version or variant selected by the customer;
third-party interference;
tampering;
collisions;
rollovers;
harsh braking;
off-road impacts;
excessive vibration;
abnormal use;
use with incompatible accessories.

12.2 Iron Lock Specific Limitation

The customer is solely responsible for:

proper mounting;
selecting a suitable mounting surface;
using suitable fasteners and anchors;
ensuring the firearm is fully latched and locked;
verifying secure engagement each time;
maintaining power or battery function where applicable;
using the product lawfully.

Rhino Guard is not liable for injury, loss, damage, or complications resulting from:

improper mounting;
weak mounting surfaces;
unsuitable fasteners;
failure to verify secure engagement;
firearm dislodgement;
incompatible firearm accessories;
misuse;
modification;
negligent use.

12.3 Firearm Safe and Office Safe Specific Limitation

The customer is solely responsible for ensuring that the safe selected is suitable for:

the firearm or items to be stored;
number of firearms;
legal requirements;
licence conditions;
insurance requirements;
premises;
installation position;
available space;
access route;
intended use.

Rhino Guard is not liable for:

licence issues caused by the customer selecting an unsuitable safe;
insurance disputes caused by incorrect product selection or use;
firearm storage non-compliance caused by customer conduct;
theft or forced entry after delivery or installation;
unauthorised access caused by loss of keys, disclosure of codes, or customer negligence;
damage caused by third-party installation;
damage caused by moving the safe after installation;
damage caused by unsuitable premises;
hidden site conditions;
body corporate, landlord, estate, workplace, or property-owner restrictions;
customer-selected placement;
failure to obtain required installation permission.

12.4 Genuine Leather Rifle Bag Specific Limitation

Rhino Guard is not liable for damage arising from:

misuse;
improper storage;
prolonged moisture exposure;
negligent handling;
overloading;
use outside the intended purpose;
failure to confirm firearm fitment;
normal leather wear;
patina;
tone variation;
grain variation.

13. Installation Responsibility

Where installation is provided, Rhino Guard will perform the installation service as quoted and agreed.

The customer remains responsible for:

selecting the installation location;
obtaining required permissions;
disclosing hidden risks;
ensuring access;
ensuring that the premises are suitable;
ensuring that the safe position complies with the customer’s legal, practical, and insurance requirements.

Rhino Guard is not responsible for damage, delay, failed installation, additional cost, or inability to install where the customer failed to disclose relevant site conditions or where the site is unsuitable.

If the customer instructs Rhino Guard to install at a particular location, the customer accepts responsibility for that selected location unless Rhino Guard expressly confirms otherwise in writing.

14. Privacy

Payments may be processed by Yoco, PayFast, or another payment provider made available by Rhino Guard from time to time. Rhino Guard does not store full card details.

Personal information may be processed for:

order fulfilment;
quotations;
invoicing;
payment handling;
delivery;
installation;
customer support;
customs handling where relevant;
fraud prevention;
warranty claims;
return processing;
legal compliance;
business records.

Rhino Guard will process personal information in accordance with applicable privacy laws and its Privacy Policy, where available.

15. Export / Import and Carrier Restrictions

Rhino Guard may refuse, hold, cancel, suspend, or reverse any order if:

the product is restricted or prohibited by law;
the product is restricted by sanctions, courier policy, customs requirements, or destination-country rules;
the shipment requires additional documents, declarations, permits, or approvals not provided in time;
the destination is not serviceable;
the courier refuses carriage;
the product is too large, heavy, or restricted for the selected delivery route;
Rhino Guard reasonably believes the order creates legal, regulatory, customs, fraud, chargeback, safety, or operational risk.

In such cases, Rhino Guard may issue a refund less any unrecoverable payment processing fees, shipping costs, customs charges, compliance costs, storage fees, return costs, or administrative costs, where permitted by law.

16. Force Majeure

Rhino Guard is not liable for delays or failure to perform due to events beyond its reasonable control, including but not limited to:

courier disruptions;
customs delays;
strikes;
power outages;
severe weather;
civil unrest;
pandemics;
regulatory actions;
import or export delays;
supplier delays;
stock shortages;
transport disruptions;
security events;
supply chain interruptions.

17. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Customers remain responsible for complying with all import, customs, possession, transport, storage, installation, and use laws applicable in the destination country and local jurisdiction.

Any disputes shall be resolved in South African courts, subject to any mandatory consumer law rights that may apply.

18. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain valid and enforceable.

19. Changes to These Terms

Rhino Guard may update these Terms and Conditions from time to time.

The version posted on the website, quotation, invoice, or otherwise provided to the customer at the time of order will apply to that order.

20. Contact Information

For questions, support, quotations, pricing, delivery arrangements, installation arrangements, warranty claims, or return requests, please contact Rhino Guard at:

Email: admin@rhinoguard.co.za
Address: RG DEFENCE (PTY) LTD t/a Rhino Guard, 43 Sonneblom Road, Sunward Park, Boksburg, 1459, South Africa