🔒 Iron Lock — FAQ
Q: What is the Iron Lock?
A: Iron Lock is a heavy-duty, steel handgun security lock that mounts to a wall. It features a biometric fingerprint reader for fast, authorised entry and an internal UPS so it remains functional during power interruptions. Each Iron Lock is precision-made for specific handgun models or series to ensure a secure, reliable fit.
General
Q: What should I do first when I receive my Iron Lock?
A: Enroll fingerprints first. The unit ships ready-to-use, but until you enroll authorised fingerprints it may respond to multiple fingerprints. Immediately enrolling up to 10 authorised fingerprints prevents unintended access and ensures only trusted users can open the unit.
Q: Which handguns does Iron Lock fit?
A: Each Iron Lock is manufactured for a specific handgun model or series. Check the compatibility listing on the product page before purchasing.
Q: How many fingerprints can be stored?
A: Iron Lock can store up to 10 fingerprints.
Q: Is Iron Lock a certified safe?
A: No. Iron Lock is a quick-access lock, not a certified gun safe. Always follow South African firearm storage and safety laws.
Power & Security
Q: What happens if the power goes out?
A: Iron Lock includes a built-in UPS backup battery so it will continue to operate during load-shedding or other power failures.
Q: How secure is the fingerprint reader?
A: The biometric system is designed for reliable, accurate recognition and only grants access to stored fingerprints once you’ve enrolled them.
Q: How do I remove a fingerprint once it’s loaded?
A: Hold the setup button for five seconds until you hear the activation sound and beeping. This resets the board to factory default, allowing all fingerprints to access the lock. To secure it again, add your fingerprint so that only it is authorized for access.
Installation
Q: Can I install Iron Lock myself?
A: Yes. Most customers install Iron Lock themselves with basic tools and care.
Tools & requirements:
- Drill with correct bits.
- Hole for Rawl bolt (expansion anchor): 12 mm.
- Bolt hole inside the Rawl bolt shell: 6 mm.
- Spanner size: 10.
- Leveller: recommended when marking positions to ensure straight alignment.
Q: Are bolts included?
A: Yes — all required Rawl bolts (expansion anchors) are supplied with the unit.
Warranty & Support
Q: Does Iron Lock come with a warranty?
A: Yes. Warranty information is included in our Terms and Conditions. Please refer to that document for full details.
Q: Are spare parts available?
A: No. Spare parts are not offered; the product is designed to function reliably without replacements. For any functional or warranty issues see the Terms and Conditions and contact support.
Orders
Q: Do you ship across South Africa?
A: Yes — we deliver nationwide via trusted courier partners.
Q: Can I return or get a refund on my order?
A: We don’t offer refunds for change of mind.
- If you ordered the wrong Iron Lock model, you may return it within 14 days (sealed and unused) to swap for the correct one. Return shipping is at your cost.
- If your IronLock is faulty, we’ll cover the shipping and repair or replace it under warranty. Refunds are only given if repair or replacement isn’t possible.
🚗 Rapid Lock — FAQ
Q: What is the Rapid Lock?
A: Rapid Lock is a compact, quick-fit handgun holder designed for vehicle use. It fits securely into a car door pocket (or similar compartment) and keeps your firearm snug while still allowing instant access. Rapid Lock is fully mechanical — no batteries, no charging, no biometrics — and each unit is made for specific handgun models or series to ensure a correct fit.
General
Q: Which handguns does Rapid Lock fit?
A: Each Rapid Lock is manufactured for a specific handgun model or series. Confirm compatibility on the product page before purchase.
Q: How is Rapid Lock different from Iron Lock?
A: Iron Lock is a wall-mounted biometric solution with UPS backup. Rapid Lock is a simple, car-mounted mechanical holder designed for immediate access on the move.
Q: How do I release the gun from Rapid Lock?
A: Rapid Lock holds the firearm snugly but it does not lock it like Iron Lock. To remove your firearm, simply pull it out of the Rapid Lock.
Q: Is Rapid Lock a certified safe?
A: No. Rapid Lock is a quick-access holding device, not a certified safe. Always comply with South African firearm transport and storage laws.
Installation
Q: Can I install Rapid Lock myself?
A: Yes. Rapid Lock is designed for simple, tool-free installation.
Q: Do I need any tools?
A: No tools are required. Place Rapid Lock in the vehicle pocket and tighten the nut by hand until secure.
Q: How long does installation take?
A: Typically a couple of minutes.
Warranty & Support
Q: Does Rapid Lock come with a warranty?
A: Warranty terms are set out in our Terms and Conditions.
Q: Are spare parts available?
A: No. Spare parts are not offered. The unit is engineered to function as supplied without replacement parts.
Orders
Q: Do you ship across South Africa?
A: Yes — Rapid Lock can be shipped anywhere in South Africa via our courier partners.
Q: Can I return or get a refund on the RapidLock?
A: RapidLock purchases are final and can’t be exchanged for another model.
If the product is broken or damaged due to misuse, it cannot be returned and no refund will be given.
If your RapidLock arrives faulty or damaged in transit, we’ll cover the shipping and you can choose a refund or replacement.