Company Details
This Privacy Policy applies to RG DEFENCE (PTY) LTD (Registration No. 2024/640529/07), trading as Rhino Guard, located at 43 Sonneblom Road, Sunward Park, Boksburg, 1459, South Africa (“we”, “us”, “our”). We are committed to protecting your personal information and respecting your privacy. This Policy is aligned with the Protection of Personal Information Act, 2013 (POPIA).
1. Information We Collect
When you place an order, request a quotation or invoice, contact us, send us a WhatsApp message, visit us in person, or interact with our website, we may collect:
- Name and surname
- Contact details (email address and phone number)
- Delivery and billing address
- Payment details reasonably necessary to process or reconcile payment, including proof of payment where applicable
- Order history, quotation records, invoice records, and communication records
- Customs, shipping, and clearance information reasonably required to fulfil international orders
- Basic device and usage data (e.g. IP address, browser type, cookies – see Section 6)
Where website payments are made through Yoco, payment details are processed securely by Yoco and we do not store full card details.
We do not offer public user account registration. Data is collected per order, enquiry, quotation, invoice, or interaction.
2. How We Use Your Information (Lawful Basis)
We process personal information on the following lawful bases:
Contractual necessity: To process, fulfil, ship, deliver, release, or make available for collection your orders; issue quotations or invoices; confirm payment; handle returns; arrange international shipping and customs processes where applicable; and provide customer support.
Legal obligation: To comply with tax, accounting, regulatory, customs, fraud-prevention, and other legal requirements.
Legitimate interests: To operate and improve our website, respond to enquiries, prevent fraud, verify orders, payments and deliveries, manage risk, and ensure security.
Consent (where applicable): To send marketing communications.
Your information may be used to:
- Confirm and manage orders
- Prepare quotations and invoices
- Communicate order status, payment status, collection arrangements, and delivery updates
- Arrange domestic and international shipping
- Submit shipment and customs-clearance information to couriers and relevant authorities
- Respond to enquiries and support requests
- Prevent fraud, abuse, unlawful transactions, and chargebacks
- Send promotional material where you have not opted out or where you have consented, as applicable
3. Sharing Your Information (Operators / Processors)
We only share personal information with trusted third parties where necessary to operate our business, fulfil orders, provide support, prevent fraud, and comply with legal obligations. These may include:
- WooCommerce (store platform) and related WordPress plugins
- Yoco (payment processing) where applicable
- our bank or payment service providers, where reasonably necessary to process, reconcile, verify, or refund payments
- The Courier Guy and Aramex (delivery and logistics services)
- customs brokers, customs clearance agents, and fulfilment/logistics partners
- website hosting, backup, security, and email service providers
- customs, revenue, regulatory, law enforcement, or other governmental authorities where disclosure is reasonably necessary for shipping, customs clearance, fraud prevention, legal compliance, or protection of our rights
All such parties act as operators/processors or service providers and are required, where applicable, to protect your information.
We do not sell, rent, or trade your personal information.
4. WooCommerce Specifics
WooCommerce stores order data, including items purchased, totals, shipping address, contact details, timestamps, and order status, to fulfil purchases, manage support, and meet legal record-keeping requirements.
Orders may also be placed outside the website, including by email, WhatsApp, invoice, or in person, in which case comparable order and communication records may be retained for fulfilment, support, reconciliation, and legal compliance.
We do not enable public customer accounts. Website orders are processed via guest checkout.
WooCommerce uses functional cookies necessary for cart and checkout operation.
5. Marketing Communications
By placing an order, requesting a quotation, or subscribing, you may receive promotional emails or newsletters where permitted by law.
You can unsubscribe at any time using the link in our emails or by contacting us.
We will still send essential transactional and service-related communications, including quotations, invoices, order confirmations, payment confirmations, shipping updates, collection arrangements, and support-related messages.
6. Cookies and Similar Technologies
Our website (WordPress/WooCommerce) uses cookies or similar technologies to:
- Enable core site functionality
- Remember cart contents
- Improve performance and user experience
Examples include:
- Cart-related cookies
- Anonymous session cookies (e.g.
wp_woocommerce_session_...)
These cookies are used for functionality and are not intended to personally track you across other websites.
You may disable cookies in your browser; however, some features may not function correctly.
If analytics or marketing cookies are used, a cookie notice/banner will provide opt-out options where required.
7. Data Retention
We retain personal information only as long as necessary for lawful purposes:
- Orders, quotations, invoices, payment records, and communications: minimum of 5 years, or longer where required by law
- Marketing lists: until you unsubscribe or details become inactive
- Cookies/analytics data: according to tool provider lifecycles
8. Your Rights (POPIA)
Subject to applicable law, you may:
- Request access to your personal information
- Request correction or updating of inaccurate data
- Object to processing, especially direct marketing
- Withdraw consent where processing relies on consent
- Request deletion where legally permissible
Requests can be made using the contact details in Section 12. Identity verification may be required.
9. Security
We implement reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Where website payments are made through Yoco, payments are processed securely by Yoco. We do not store full card details on our systems.
10. Children’s Information
Our website and products are intended for adults. We do not knowingly collect personal information from persons under 18 years of age.
11. Cross-Border Transfers
Some service providers, couriers, logistics partners, cloud/website providers, payment processors, email providers, and customs/clearance operators may process personal information outside South Africa, including in countries through which or to which orders are shipped.
Where we transfer personal information across borders, we take reasonable steps to ensure that appropriate legal, contractual, technical, and organisational safeguards are in place to provide protection substantially similar to that required under POPIA. We only share the information reasonably necessary for order fulfilment, delivery, customs clearance, customer support, fraud prevention, and legal compliance.
12. Contact Information
For questions, requests, or complaints regarding personal information:
Email: admin@rhinoguard.co.za
Address: RG DEFENCE (PTY) LTD (t/a Rhino Guard), 43 Sonneblom Road, Sunward Park, Boksburg, 1459, South Africa
If unresolved, you may lodge a complaint with the Information Regulator (South Africa).
13. Changes to This Policy
We may update this Privacy Policy from time to time. The version displayed on our website or otherwise provided at the time of your interaction applies. Material changes will be communicated where reasonably possible.